AI-Powered Facility Management for CPG FM
Digitizing facility operations with IRIS CMMS and Athena AI knowledge base — replacing paper-based workflows with intelligent, automated building management.
Background
CPG FM, a property management company serving Singapore's commercial and institutional properties, operated with paper work orders, Excel-based tracking, and knowledge siloed in experienced staff.
As regulatory requirements increased and experienced technicians approached retirement, digital transformation became urgent. CPG FM needed a system that could digitize every aspect of facility operations while preserving decades of institutional knowledge.
Paper-Based Challenges
Work orders were handwritten and filed manually. SLA tracking relied on spreadsheets. Equipment maintenance history lived in the memory of senior technicians. When these individuals left, critical knowledge walked out the door with them.
What We Deployed
Softgrid deployed two core products from the AFOS platform — IRIS for operational management and Athena for AI-powered knowledge access — connected to building monitoring feeds for automated work order generation.
Digital work orders, asset registry, contractor management, and SLA monitoring — the complete operational backbone for facility management.
Natural language query for equipment procedures, compliance documents, and historical fault data — reducing dependency on senior staff.
Connected to building monitoring feeds for automated work order generation — sensor-detected faults trigger digital work orders automatically.
The Results
Paper-based work orders replaced with full digital lifecycle
Athena provides instant answers — reducing dependency on senior staff
Audit trails and SLA documentation generated automatically
Platform ready to extend to additional properties and monitoring
The transition from paper to digital was seamless. IRIS handles our daily operations while Athena ensures no critical knowledge is ever lost — even as our experienced team members retire.