Computerized Maintenance Management System
AI-enabled CMMS for managing agents — work orders, assets, contractors, all in one place
IRIS transforms facility operations from paper trails and spreadsheets into a digital, AI-enhanced workflow. Managing agents get a single platform to create and track work orders, manage asset lifecycles, coordinate contractors, and generate compliance reports — with Athena AI embedded for instant knowledge retrieval.
- Work order lifecycle: creation → assignment → execution → verification → closure
- Asset registry with lifecycle tracking and maintenance history
- Contractor and vendor management
- Mobile workforce application for field teams
- SLA monitoring and automated compliance reporting
- Athena AI knowledge base embedded (ask any question in natural language)
- Customizable dashboards per organization type
Field Service Mobile App
The technician's companion — tasks, diagnostics, and reports in one mobile app
LiftProf puts everything a field technician needs in their pocket. When an alert triggers a work order, LiftProf delivers it to the nearest available technician with pre-populated symptom expectations and recommended actions. After the repair, it auto-generates a service report. No paperwork. No phone calls to the office.
- Configurable task lists from RM&D or IRIS backend
- Alert-triggered tasks with expected symptoms and potential root causes pre-populated
- Actual symptom and solution feedback with site photos
- Auto-generated service reports on completion
- GPS-based dispatch to nearest qualified technician
- Upcoming: Athena LLM integration for on-site knowledge query
Voice AI
AI-powered voice agent for facility call centers — 24/7, no staffing required
Nova answers incoming facility calls, understands the issue, logs the case, categorizes it, and routes it to the right team — all without a human operator. For managing agents handling hundreds of buildings, Nova turns a staffing problem into a technology solution.
- Automated call pick-up and natural language understanding
- Case creation and categorization
- Escalation routing to appropriate teams
- 24/7 operation
- Integration with IRIS work order system
